Every year, the Storage Magazine and SearchStorage.com Quality Award winners are chosen based on the feedback of top IT professionals. TechTarget needs your help by obtaining your opinion on today’s backup and recovery software — which products measure up, and which one’s don’t.
By participating in this survey in its entirety, you will gain access to the final exclusive report that highlights some of the key findings from this study, where you can compare your responses to the majority of your peers.
Here’s your chance to provide your input and contribute to the backup and recovery industry.
With the increasing number of data-generating endpoints on the rise, efforts are being made to incorporate these new sources of data into backup strategies. Enterprises have spent considerable time and effort incorporating multiple data sources into their backup plans and are now beginning to confront the challenges of backing up cloud-based applications. Being able to protect data is useless if the data cannot be recovered in a quick and effective manner. Businesses need to overcome increasing costs, poor compliance, compromising Business Continuity (BC) and many other challenges.
A panel of industry experts recently discussed the shifting guidelines of backup in modern BC. Watch this analyst roundtable webinar to learn common pitfalls to avoid and steps to create a seamless, enterprise-wide BC system that meets performance requirements at the lowest possible cost.
In this roundtable session Gigaom Research, Marc Staimer, President & CDS, Dragon Slayer Consulting, Mike Karp, Vice President & Principal Analyst, Ptak, Noel & Associates and Eran Farajun, Executive Vice President at Asigra discussed:
- What does the typical BC / DR system look like, and why?
- What risks do data silos pose to Disaster Recovery and Business Continuity, and how can IT work to eliminate them?
- How should businesses integrate new data sources into a unified BC / DR system?
- How can businesses meet Recovery Time Objectives and Recovery Point Objectives at the lowest possible cost?
- What are key considerations when choosing partners?
Charitable organisation Special Olympics in Ireland recently selected Another 9’s cloud backup service powered by Asigra to replace its tape backup system. Having experienced data retention, recoverability and data security challenges that resulted in a lack of compliance with the Irish Data Protection Requirements, the Special Olympics decided to upgrade to Another 9’s service.
The organisation was a long-time user of a legacy tape-based backup solution to protect the data at its Irish branch, headquarted in Dublin. In 2012, the group began to question the ability of tape to effectively meet its backup and recovery needs. After considering multiple cloud-based data recovery technology, the organization decided to upgrade from its legacy solution to public cloud deployment using Another 9’s cloud backup service powered by Asigra.
You can read the full case study about this implementation by visiting our website:
“We were unhappy with slow, tape-based recovery, which was falling short on several fronts,” said Niall Callahan, IT Manager, Special Olympics (Irish branch). “As a public charity-based organisation, we need our data to remain both securely stored and accessible over extended periods of time to meet compliance mandates. The only option that made sense was upgrading to public cloud backup which improved our local and remote recovery capabilities to meet operational objectives.”
Attention Asigra partners! If you had to name a song that really motivates you, what would it be? We’re putting together the playlist for the upcoming 2014 Asigra Partner Summit and we want your suggestions!
All you have to do is suggest a song (or few) that really gets your blood flowing. So go on and share your love for music by commenting below, and let us know what we should be playing at our upcoming summit!
If you haven’t subscribed by email to the Asigra Recovery is Everything® newsletter, you can take advantage of the monthly content we aggregate and share by subscribing here. Our newsletter features great content about the cloud backup and recovery market and includes Asigra news and events plus industry news and events.
Here’s a look at some of the content from our most recent newsletter:
HealthDataManagement reports that long term non-compliance with HIPAA has cost provider organization Concerta Health Services $1,725,000 when a stolen laptop resulted in the huge fine by the OCR. The OCR has made similar enforcements of at least 20 organizations recently as they “underscore the significant risk to the security of patient information posed by unencrypted laptop computers and other mobile devices”.
As has been a repeating theme on our blog, non-compliance of HIPAA regulations from a lack of having sufficient technologies in place is a recurring event that is costing health care providers, and other organizations that are responsible for sensitive data, huge amounts of monetary damages and not to mention destroying the trust of those affected by breaches.
You can read the full report here: Stolen Laptops Lead to $2 Million in HHS Fines
And of course, at Asigra, our software is built to ensure that your backup data does not cause privacy breaches. For starters, Asigra encrypts data in-flight and at-rest from ‘cradle to grave’. In fact, when it comes to breaches, we have a pretty strong track record. Over the last 26 years of operation, there have been a total of zero breaches that were cause by an Asigra data backup set, with over 1 Million end customer sites protected by Asigra technology. To learn more about how Asigra can keep your data protected visit here: http://www.asigra.com/product/security
The following is a guest post by Nathan Golden of Managecast:
Maybe every industry has 20 major competitors and maybe another 50 secondary competitors, but the cloud backup market is thick with competition. The choices in protecting data are overwhelming and customers have a huge array of choice. There are also huge differences between cloud backup capabilities between competing solutions.
Trying to market or sell a cloud backup solution is certainly challenging no matter what product. Trying to find the one salient feature that no one else has is mostly impossible. Ultimately it is the combination of benefits that best meets the specific requirements that make a solution stand out, and that makes selling in this environment so difficult. Someone implementing new backup technology will need to understand these multiple benefits, as it applies directly to their situation, to understand the full value of your solution and give you the best chances of winning. It’s your job to help the customer understand this, and it usually needs to be done in 30 minutes or less!
I think what adds to the challenge, to be honest, is that backup is not very sexy. It’s one of those things you will never need if everything runs well and there are no major failures or site disaster. It’s like going to the dentist. Something you know you need to do regularly, yet is easy to put off because there is no immediate sense of pain in most cases. However, most people understand the damage from data loss can be so bad they need to do “something”. But what is “something”?
If you google “Cloud Backup”, the top names you see on the 1st screen are: Druva, iBackup, Carbonite, Barracuda, Dropbox, Commvault, Amazon, Mozy. What a mix!
Unless you really understand the requirements for the situation, you cannot reasonably understand if a particular solution best addresses the client’s needs. Always start with listening closely and documenting the requirements of the client’s situation. Then use these requirements to understand how to leverage your product’s strengths to address the particular “must haves” in a given situation.
Be warned, however, many do not have their requirements documented or thought out. This is a great opportunity to advise the customer to help create the requirements. After all, we are cloud backup experts and probably already have a better sense of the requirements than the client. This is not a situation in which we are trying to manipulate the client to highlight only those things to favor our solution. Using Asigra we typically expect we can meet any backup requirement really well, but we need to highlight our solution in the areas that address the key needs of the client. Additionally, there are also situations in which you will find your solution will not adequately address the requirements. It’s better to learn that early in the process and not waste your time or theirs!
Also, seriously consider not investing a lot of time or politely walking from the opportunity if a customer does not have specific requirements to meet, nor interested in engaging you to help them develop the requirements. This will create a situation which may be really difficult for you to differentiate yourself from the crowded market and you are just a “me too” solution.
Once armed with specific requirements you should be well armed to focus your energy on promoting those capabilities your solution can provide. If you know what you are being compared against you can also ask questions which do not favor the competition and helps contrast your solution with others. For instance, if you know encryption is a high priority you can ask the question about who has access to the encryption key because with your solution only the customer holds the encryption key. Different questions may disqualify other solutions leaving yours as the remaining solution because you meet all of the requirements.
There is no silver bullet of course, but I sincerely believe the more you know about a customer’s needs the better the chances you have of winning.
As data volume grows within organizations, IT managers are tasked with making decisions on how to manage and protect their data. In the past, IT staff have been required to purchase more storage or eliminate unnecessary data. Today, they can rely on data deduplication technology to solve the problems of data growth. So why is data deduplication so important? A main reason is because it has the ability to change data management and data protection solutions by reducing the cost of storing and transferring data.
What is Data Deduplication?
Data deduplication, sometimes called “intelligent compression” or “single-instance storage” is a technique for eliminating duplicate copies of repeating data. Data deduplication is an automated process and this is used to improve storage capacity. In backup, it can occur before data is transferred to the backup sever. We’ll learn more about how Asigra implements data deduplication a little bit later.
What are the benefits?
Increased network bandwidth – no copies are needed to be transmitted over the network if deduplication takes place at the source
Faster recoveries – ensures that line-of-business processes continue without interruption
Compliance – you’re able to still have the ability to respond to legal and corporate data storage compliance requirements without storage overload.
Fast return on investment – because you’re buying and maintaining less storage.
What are the benefits of using Asigra Cloud Backup™ Integrated Data Deduplication?
Asigra Cloud Backup identifies duplicate data by looking for the same data queued for backup more than once. All data is compared based on its content, so it does not matter if the files are on different servers or have different names. Initial backup is a full backup. From that point on Asigra Cloud Backup only transmits new/changed data (incremental forever). This results in significant bandwidth savings.
Data compression – the compression ratio achieved with data compression is dependent on data type. Higher compression ratios can be achieved for databases than for image or audio files. Since, compressing already compressed data can increase the file size, Asigra technology has the intelligence to detect compressed files and it skips the re-compression of such files.
To learn more about Asigra and how we can help you with your company’s data deduplication strategies visit Asigra.com for more information.
All organizations need a secure and reliable backup and recovery solution to ensure business continuity. If you can't recover your data quickly in the event of a data loss, your ability to maintain day-to-day operations could be compromised.
Cloud-based backup solutions provide security and peace of mind, while improving the productivity of your IT team by automating data backup policies and procedures. But how do you get started with finding the right service provider? If you are thinking about moving your data to the cloud, or changing your existing service provider, there are eight questions you should ask your potential managed service provider to gain a better understanding of the security and reliability of their service.
1. Does the service provider fit with the way your business works?
Finding a cloud backup service provider requires a careful evaluation of business-fit in advance. It’s important to check if the service provider has:
- Experience in related industries and/or business verticals
- Customers of a similar size and environment to your company
- Experience helping with data disaster recovery under conditions seen in your business
- Familiarity with laws and compliance standards within your industry
2. Does the service provider have a good reputation?
Businesses should be attracted to service providers with a good reputation. It provides the assurance that the critical function of backup and recovery will be maintained by an experienced provider. Are their staff properly trained and do they have sufficient experience? Find out how long the company has been in business for and conduct reference calls with existing clients. Customer reviews should support the major benefits and features the company advertises. You should also review any press recognition they have received. Do they have testimonials, analyst recommendations and/or industry affiliations?
3. Can you trust the service provider’s technology platform?
Organizations must ensure that the service providers they are evaluating can meet their current requirements, and potential future changes in their backup and recovery strategy. Businesses are constantly changing, and with data growing quickly, backup and recovery software should adapt to meet your needs. Their backup and recovery service should be built on a solid technology platform and leverage state-of-the-art data center facilities to provide quick and secure access to your data. It is important that the backup and recovery software can protect data on servers, physical and virtual machines, desktops, laptops, smartphones, tablets, as well as third party cloud-based apps (e.g., Salesforce.com, Google Apps, etc.). They should also support private, public and hybrid cloud models and offer key features such as agentless architecture, file-based and image-based recoveries (locally and remotely), ability to leverage disk-based storage (DAS, SAN or NAS), options for a bare metal restore, deployment as standalone or high availability (NA) N+1 configuration, backup file validation, data reduction through deduplication and compression, and incremental server backups and change block tracking.
4. How secure is their service and storage facility?
Data security is of great importance. You must ensure that your data stays protected and properly encrypted while at rest and in flight, preventing unauthorized access. Remote backup providers should have their security policies ready for review. It’s vital that you determine if the facilities possessing your data meet international standards and are guaranteed both physically and digitally. Make sure their service has been screened and approved by reputable third parties (i.e., government and standards organizations). You need to ask if the service provider makes updated documentation available that details its adherence to:
- Advanced Encryption Standard (AES) 256 – in-flight and at-rest data encryption
- NIST Federal Information Processing Standard (FIPS) 140-2
- Legislated regulatory standards for your industry (e.g. SOX, HIPAA, Basel II)
5. How are costs determined?
Some of the characteristics that factor into the cost of the service include the total amount of data being backed up, the number of machines that the backup is coming from, and the number of versions of the data files being stored. But what happens if you exceed capacity? What additional charges will occur if your needs change? It helps to understand what is included in the price. Some service providers charge a fixed monthly fee regardless of how much data you send them. Others offer recovery-based pricing, designed to enable organizations to pay for backup and recovery based on the percentage of data they recover in a term. With this new innovative pricing model, organizations will be able to better predict the cost for backup and recovery.
6. What is their disaster recovery plan?
Identifying a procedure for recovering data in the event of loss is crucial. Hopefully you won’t need to recover from a disaster—but if you do, your backup provider must help your business recover quickly. All service providers should have a disaster recovery plan. For example, how many redundant data centers do they have and how dispersed are they? Do they have a second data center so there is no disruption of service and is it far enough away that it won’t be hurt by the same disaster? Even if your provider’s disaster recovery plan protects your data in a natural disaster, they should still be able to operate under extreme circumstances to ensure business continuity.
7. What is the level of technical support?
Ensure that your cloud-based backup provider includes a client support team you can depend on when you need assistance. The majority of service providers offer email-based support but not much beyond that. There must be enough flexibility to find the best restoration solution via chat, phone or email. Does the service provider offer 24/7 support capabilities and support for backup and recovery in different geographies and time zones?
8. What does the Service Level Agreement include?
Does the vendor offer a Service Level Agreement (SLA)? Are the guarantees, penalties and recourse offered in the SLA sufficient? Always read the fine print in your SLA—it is the blueprint for the contractual service obligations of your service provider.
There will always be a service provider available that will meet your needs and budget. It’s up to you to be very diligent when researching service providers. Quite simply, spend some time evaluating the technical expertise of both the service offered and the staff to make sure you are getting the service that you need.
Use these 8 questions to help guide you in finding a Service Provider that best meets your business needs.
Case Study: London & Capital Achieves Excellent Return on Investment with Oncore IT and Asigra Solution
London & Capital, an independently-owned wealth manager maintains approximately US $3.7 billion of assets under management. For years, London & Capital relied on LTO and DLT tape backup hardware and software to ensure the recovery of critical business information. With data expected to increase several fold over the next 2-3 years, the need to invest more in data protection infrastructure was a key issue. Unfortunately, in an attempt to grow its tape backup infrastructure, London & Capital experienced countless difficulties. The anticipated costs and complexity to expand London & Capital’s tape backup environment led to eventually selecting and deploying Asigra Cloud BackupTM delivered through Oncore IT to replace its current tape backup solution.
London & Capital achieved many benefits with the Oncore IT solution powered by Asigra including:
- End-to-end support of all backup and recovery requirements
- Encrypted data protection with the highest levels of security
- Reduced complexity and management requirements
- Improved disaster recovery capabilities
- Reduced risk of loss
“The consolidation of our backup and recovery operations has significantly reduced the outlay of time and capital for an excellent return on investment” says Glenn Murphy, CIO, London & Capital. He also notes one crucial advantage in the new backup architecture, claiming they have “been able to refocus [their] IT efforts toward revenue generation in support of the bottom line.”