General Contact Information
By Phone
Telephone: 416-736-8111
Toll Free: 1-877-736-9901
Fax: 416-736-7120
International Toll: 1-416-736-8111
By Email
By Mail
Asigra Inc.
4711 Yonge St, Suite 10098
North York, ON. Canada M2N 6K8
Media Inquiries
Please contact Asigra Public Relations.
Technical Support for Customers
Asigra’s Technical Support Department is committed to delivering world-class support services to Enterprises and Service Providers implementing Asigra’s Tigris Secure Cloud Backup Platform. Technical support is available online through our web portal, by email or by telephone.
Web Portal Support
Registered customers have access to the latest documents, technical reports, FAQs, software upgrades and online trouble ticket tracking.
Email Support
Response for issues reported by email within business hours.
Email: support@asigra.com
Telephone Support
- Technical support is available by phone Monday through Friday from 4 a.m. EST to 5 p.m. EST.
- After-hours support outside normal operating hours can be scheduled on weekdays if needed.
- On-call support is also available on weekends for Priority 1 tickets.
North American Toll Free
+1-877-736-9901, select option 2 and then option 4
International Toll Number
+1-416-736-8111, select option 2 and then option 4
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