Customer On-Boarding

The Asigra Cloud Backup enables service providers to efficiently on-board new customers.

The Asigra Cloud Backup™ enables service providers to efficiently on-board new customers. Time to Market (TTM), lower operational costs and ease of deployment are critical success factors in delivering a profitable cloud backup service. Asigra Cloud Backup enables Managed Service Providers (MSPs) to create multiple levels of service (e.g. Gold, Silver, Bronze) with different SLAs at different price points.

Customers can select from the DS-NOC and create their own accounts on the centralized vaults with no assistance from the Service Provider. This is a low-touch and completely self-service approach to new customer on-boarding offered by Asigra for our MSPs.

Alternatively, Asigra also offers a high-touch and more of a hands-on consultative approach to new customer on-boarding for our MSPs. This allows Asigra MSPs to offer a more actively involved and consultative approach to new customer on-boarding for their end customers.

MSPs with customers who have thousands of laptops or hundreds of remote sites requiring identical protection policies, Asigra Cloud Backup's Mass Deployment capabilities enable MSPs to centrally configure and mass deploy client software simultaneously to thousands of users or sites using MSI installations and templates.

Mass Deployment makes backup & restores easier to administer in the following way:

  • Automatic installation using Microsoft’s Active Directory and MSI files for DS-Mobile Clients.
  • Automatic installation and configuration of Asigra DS-Client software based on templates. Asigra offers flexibility of installation through XML configuration files that can be generated, edited and saved for future installations.
  • Reduced administration tasks through templates. Template-based mass deployment allows for standardization, simpler administration of accounts and troubleshooting.
  • Low touch – Silent mode installation. Service Providers can use the MSI DS-Mobile Client Installation to deploy the DS-Mobile Client in silent mode or with a reduced set of installation parameters. Service Providers can use the XML configuration files to hide any screens of the Asigra DS-Client software installation, and set a predefined value for any parameters that would require input during the installation.

All of the above translate into reduced operational costs and reduced human capital requirements.

Regardless of the low-touch or high-touch nature of the MSP requirements, Asigra offers the most customizable or automated platform that fits each individual MSP needs.

For more information please contact an Asigra Cloud Backup expert.

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