When it Comes to Backup, Recovery is Key!

Sep 2011

When it Comes to Backup, Recovery is Key!

Posted by Tyler Fergusson

When it comes to the cloud backup of data, it seems that we’re constantly bombarded by technologies, speeds and feeds, expensive and low cost solutions, and who’s best out there. We all know backup is important, but sometimes I think that because backup is such a main focus for so many vendors, we often forget WHY we backup in the first place. (So now everyone is saying, “to recover data you idiot.” Keep reading…)

When we look at the SMB space, we’re typically looking at an IT staff of one or two people. These people are also heavily over tasked, and backup is just one of the unglamorous and mundane tasks that has to be done. Not only is the IT staff heavily over tasked, more often than not they’re constantly juggling a “break and fix” solution because of being heavily under budgeted. So at 5:00pm every day, IT has to go into the server room/wiring closet and put in today’s backup tape in hopes that a successful backup is completed by the morning. Sounds simple enough right?

Now, everyone’s entitled to a little time away from work now and again. This is where everything that is bad that can happen, WILL. Now that our faithful IT person is away, this usually gets delegated over to the office manager. Prior to taking vacation, there is a quick meeting that takes place to show our office manager where the tapes are, and what to do on a daily basis in order to get our daily backup done.

Unfortunately what that IT person FAILS to do is show our office manager how to RECOVER data and systems should they need to. Doesn’t it make sense that a backup is useless if we can’t recover from it? So how does showing our office manager how to backup protect the business from downtime should there be a data or system loss event? IT DOESN’T! What if our IT person was out for an entire week and the company lost their Exchange, SQL or other critical server on the first day with nobody having the competency to restore it? The company won’t close down until it’s restored, but how are we expected to continue operations?

I hope that if you’ve gotten this far in this story your head is nodding in agreement to some degree.

Now, let’s look at this exact same scenario if our IT staff from the same SMB Company offloaded the mundane task of backup to a service provider. There would be no need to worry about that tape at 5:00pm every day. No need to hope and pray for a successful backup job to be completed the next morning as our service provider monitors this on our behalf. No need to worry about having to go and ask for capital budget because we have out-dated backup hardware. No need to worry about going on vacation (and yes, IT guys worry about things going wrong when they go on vacation), and no need to train non-technical staff to perform technical operations that effectively don’t serve much of a purpose in the absence of the IT people to begin with.

While that IT person is enjoying their vacation, should there be any data loss, or system outage, our trusted service provider is available 24x7  for anyone in your organization to call to enlist their help to recover (yes, they provide those type of SLA’s for you!).The best part of all of this is that it’s all rolled into a low cost monthly service.

If you're ready to alleviate the pressure on your internal IT staff, check out  "How to Choose a Cloud Backup Service Provider" whitepaper for more information. 

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