Amazon’s Cloud Failure Blame Game

May 4, 2011

In the wake of Amazon Web Service’s EBS (elastic block storage) subsystem outage, which took down or severely hampered sites like Reddit and Foursquare, there’s been plenty of noise about the perils of the “cloud.” ReadWriteWeb’s Klint Finley places the blame squarely with Amazon, citing not just the way the company handles data but also the company’s evasiveness in answering customer questions about the outage—what could be a costly “failure to communicate.”

Yet, playing the blame game tends to ignore an equally important issue, says Eran Farajun, EVP for Asigra, a Toronto-based cloud backup solutions provider. Companies need to be prepared for these kinds of outages, he says, and they need to understand that “fundamental utilities sometimes go out.”

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