Technical Support Engineer – 14 month contract

Company Overview

Trusted since 1986, Asigra provides organizations around the world the ability to recover their data from anywhere through a global network of partners who deliver cloud backup and recovery services as public, private and/or hybrid deployments. As the industry’s first enterprise agentless cloud-based recovery software to provide data backup and recovery of servers, virtual machines, endpoint devices, databases and applications, SaaS and IaaS based applications, Asigra lowers the total cost of ownership, reduces recovery time objectives, eliminates silos of backup data by providing a single consolidated repository, and provides 100% recovery assurance.

As a forward-looking innovative company that employs innovative people. We work alongside our customers to generate success for them. Through the quality of our services and products, and the long-term commitment of our staff, we add value to our customer's businesses and thereby create a basis for our own long-term success.

Asigra has been recognized as a Gartner Cool Vendor and is the only Canadian company included in the Gartner Magic Quadrant for Enterprise Backup and Recovery Software since 2010 and was recently cited as one of the Top 10 Cloud Companies to Watch. More information on Asigra can be found at www.asigra.com.

Role Summary

As a Technical Support Engineer you will be responsible for providing resolution to customer issues involving the Asigra Cloud Backup™. The technical support that is provided will be done via email, phone and web interface. Daily work includes, but not limited to, supporting case escalations, management of case load, updating case activity, monitoring case age, documentation and knowledge transfer for known issues. The overall goal is to drive customer issues to resolution as quickly and efficiently as possible while maintaining high customer satisfaction. You may be required to evaluate and prepare solution reports and help to create knowledgebase content and Root Cause Analysis (RCA) content related to a wide range of operating systems, applications and databases. You will be working in a live lab that provides multiple opportunities to be exposed to variety of technologies, operating systems, hardware and applications.

Qualifications

  • Advanced experience in the following areas, as outlined in your resume, are a definite asset:
    • L2/L3 technical support of enterprise backup and recovery hardware/software solutions. A minimum of 3 years’ experience providing remote technical support is required.
    • Demonstrated expertise supporting an Enterprise backup/recovery application e.g. Asigra, TSM, Simpana, NetBackup, or Networker
    • Experience managing and troubleshooting BRS infrastructure, including related storage hardware
    • “Server side” experience troubleshooting backup and recovery of heterogeneous server/OS environments running Windows and UNIX based OSes (advance knowledge of at least one of Linux, Solaris, HP-UX, MAC is required)
  • Operating Systems - Advanced “Server Side” knowledge of FreeBSD 10(must have) and at least 1 from the following list:
    • RedHat 6/7
    • SUSE 10/11
    • CentOS 6/7
  • Storage:
    • HDS, EMC, IBM, Netapp, Huawei
    • SAN/NAS
    • General Enterprise Storage Knowledge
  • Databases - Advanced “Server Side” knowledge of at least 1 from the following list:
    • Oracle 11
    • PostgreSQL 9
    • SQL Server 2012/2014/2016
    • Exchange Server 2010/2013/2016
  • Virtualization - Advanced “Server Side” knowledge infrastructure virtualization concepts and experience with at least 1 the following:
    • VMware vSphere 5.5/6.0/6.5: ESXi 5.5/6.0/6.5
    • XenServer 6.0, 6.1
    • Hyper-V Server 2012/2016
    • KVM
  • Networking:- Must have strong knowledge of:
    • TCP/IP
    • SSH
    • Client/Server systems
    • General Networking Knowledge
  • Hardware:
    • General Hardware Knowledge
    • Backup storage hardware
  • Other Competencies:
    • Strong interpersonal skills and the ability to work as part of a team
    • Must be able to work 24x7 shifts
    • Results driven; and able to multi task and manage conflicting demands
    • Fluent English both verbal and written communications
    • Bachelor’s degree or equivalent.
    • Able to work with minimal supervision in an ever changing, dynamic environment

Asigra welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; only candidates who meet the stated requirements will be considered.

Apply Now

Print this page
Email this page