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Asigra’s Client Services is committed to delivering world-class support services to enterprises and service providers implementing Asigra Televaulting.
Asigra offers a variety of support and service options and programs to ensure complete customer satisfaction and recovery time objectives (RTO).
Technical Support
Technical support is available via Internet, email or telephone.
- Email Support: Response for issues reported by email within business hours.
- Telephone Support: Available Monday through Friday 9AM EST to 5PM EST.
- Web Portal Support: Registered customers have access to the latest documents, technical reports, FAQs, software upgrades and online trouble ticket tracking.
Professional Services
The Asigra professional services team provides valuable expertise throughout implementation of Televaulting for Enterprises and Televaulting for Service Providers. Asigra’s consulting professionals bring in-depth product knowledge and implementation experience to every backup/recovery project.
Customer Education
Training classes are held in the Asigra Toronto Headquarters and at customer locations.
Interoperability Testing and Certification
Asigra’s extensive Interoperability Lab is available to assist partners and clients who are interested in certifying equipment compatibility.
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