Technical Support Engineer

Posted on: 
Mar 26, 2012
Closing Date: 
Apr 30, 2012
Location: 
Toronto Head Office - No Relocation

Asigra, an industry leading backup & restore software technology provider is experiencing unprecedented growth.Currently we are seeking qualified candidates for the role of Technical Support Engineer to work in a shift model environment providing 24/7 technical support.Reporting to the Director of Technical Services & Support, you will become a key member of the Technical Services & Support backbone team (Tier III). 

ROLE AND RESPONSIBILITIES:

As a Technical Support Engineer, you will be responsible for providing resolution to customer issues involving the Asigra software suite. The technical support that is provided will be done via email, phone and web interface. Daily work includes, but not limited to, supporting case escalations, management of case load, updating case activity, monitoring case age, documentation and knowledge transfer for known issues. The overall goal is to drive customer issues to resolution as quickly and efficiently as possible. You may be required to evaluate and prepare solution reports and help to create an extensive knowledge base containing scenarios and issues related to a wide range of operating systems, applications and databases. You will be working in a live lab that provides multiple opportunities to be exposed to variety of technologies, operating systems, hardware and applications.

We are looking for people who are passionate in their pursuit of excellence and dedicated to winning.  Please submit your resume and cover letter, stating salary expectations, to sean.leclair@asigra.com

REQUIREMENTS:

Advanced Knowledge - Any of the following:

Operating Systems

  • Suse Enterprise 9/10
  • Red Hat Enterprise 3/4
  • Fedora Core 2
  • MAC
  • Windows 2003 Server/ 2003 Enterprise Edition
  • Windows 2000 Advanced Server
  • Windows XP Professional / XP Home Edition
  • Windows NT 4.0
  • Windows 2003 Small Business Server
  • AS400
  • Novell

Databases

  • Oracle 8 to 10
  • SQL Server 2000
  • PostgreSQL
  • SQL Server 2005
  • DB2
  • MySQL 3.23 up to 5
  • Access 2000

File Systems

  • Samba
  • NFS
  • CIFS

Networking

  • TCP/IP
  • SSH
  • Client/Server systems
  • General Networking Knowledge

Hardware:

  • General Hardware Knowledge

Other Competencies:

  • Strong interpersonal skills and the ability to work as part of a team
  • Must be able to work 24/7 shifts
  • Results driven; and able to multi task and manage conflicting demands
  • Fluent English both verbal and written communications
  • Bachelors degree or equivalent.
  • Able to work with minimal supervision in an ever changing, dynamic environment

Asigra is an equal opportunity employer.We thank you for your interest however only applicants deemed qualified will be contacted.

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